Clients
SEO Live Support is the ideal tool for all businesses allowing them to get closer to visitors on their website.
Click on the links below to see examples of SEO Live Support in action:
SEO Live Support is proving to be an extreamly valuable tool for businesses wishing to improve customer satisfaction levels. Take a look at a selection of our client case studies below:
Oatmeal Training
Summary
Oatmeal Training combines practicality with leading academic research. They empower middle and senior management professionals to gain new skills, build their confidence and have a greater professional impact.
Key management development areas that Oatmeal Training covers include:
• Sales and presentation skills training.
• Management leadership training and development.
• Business Creativity and Innovation.
Requirements
With an extensive base of 36 management modules to choose from, Oatmeal Training needed to ensure that visitors to their site were able to easily find the correct training solution for their needs.
Already an existing client of IT3.com’s award winning SEO Site Builder, John Davies, MD of Oatmeal Training was confident that SEO Live Support would exceed his requirements.
Solution provided
SEO Live Support was the obvious solution to ensure that visitors to Oatmeal Training were able to easily navigate around the site and find exactly what they are looking for. Additionally being able to talk to visitors on the site in real time and obtain first hand feedback meant that Oatmeal Training could build better relationships with visitors to the site and ultimately improve customer satisfaction.
Feedback
‘SEO Live Support has allowed us to get closer to visitors of our site. We are now able to find out who is on Oatmeal Training at any one time and provide on the spot customer service to make their online experience more enjoyable.’ John Davies, MD, The Oatmeal Group.
The website can be viewed at: www.oatmealtraining.co.uk
ECR Concepts Software
Summary
ECR Concepts Software are suppliers of modern EPoS systems. Understanding that no two businesses are the same, ECR are able to tailor their products in order to ensure that they meet their client’s requirements.
Requirements:
Sean Hosking, Managing Director of ECR Concepts Software was looking for a product that would allow him to gain feedback from visitors to his site in a cost effective and convenient way. Additional requirements included the need to ensure that visitors to the site were aware of how the products and services could meet their requirements, as well as being able to offer existing clients a further level of technical support via the website.
Solution provided:
With time being a limited resource for the majority of small businesses, SEO Live Support allows ECR to talk to visitors to their site when they have the time. Visitors to the site are informed that an operator is available when a member of the ECR team logs in. This image automatically changes to "Click here to send an email" when the operator logs off. On top of this SEO Live Support provided ECR with the opportunity to provide on the spot customer support meaning that visitors are fully aware of all that ECR has to offer.
Feedback
‘SEO Live Support is so easy to use and has been a great way for me to gain feedback from visitors to my site. Customer satisfaction has dramatically improved since using the system and it has been very enjoyable to talk to visitors of the site in real time so that I can find out exactly what they want and direct them to the appropriate page.’ Sean Hosking, Managing Director of ECR Concepts Software.
The website can be viewed at: www.ecrepossoftware.co.uk